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Family Owned & Operated Since 1981

Our Expert Automotive Service & Collision Repair Blog

Dirk Owens

No one knows what an operations manager is supposed to do, least of all Dirk. A jack of all trades and master of none, Dirk participates in all aspects of Addison. From marketing to sales, and service writing to parts Dirk can fill in until the pro returns. Most of all, Dirk loves to meet the customers. Dirk spends his spare time with his wife and dog, enjoying photography, travel, and IPA's.

Recent Posts

World Class Certification

Posted by Dirk Owens on Mar 30, 2021 4:54:33 PM

When it comes to mechanical technicians, the Gold standard for our industry is a "Master Tech." A Master Tech is someone who has tested and passed eight Automotive Service Excellence (ASE) tests. An individual must have these eight ASE's active at the same time to be a Master. To be 'active,' he or she must recertify each ASE every 5 years. This maintains the ASE and thus the Master Status. The tests are incredibly rigorous, require study and preparation, and are offered very infrequently. They are proctored exams at a special facility where the test takers must surrender their cell phones and undergo extensive searches to prevent any possible cheating. The answers are known to be vague, with a lot of grey areas. There are usually anywhere from 50-60 questions, with only 60-90 minutes allotted for each test. Passing requires 90% (or only 5-6 wrong answers). On top of the testing, there is also a minimum real-world experience requirement.
Now for the impressive part: obtaining WORLD-CLASS status requires a technician to carry 22 total current ASE's (14 more than a Master!). Currently, there are 879,000 technicians in the US, of which 250,000 are ASE Certified. How many are World Class technicians? 2000…or .2% of all technicians in the world! So, to say we are proud and honored to have Tom as our World Class technician is an understatement. With 28 ASE's, he ranks inside the top 1% of all technicians in the US, essentially making him the Platinum Man of Iron Men. There is truly no one more qualified to keep your car running smoothly. Huge thanks to Tom's many years of dedication and service!

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Topics: Certification

Our Operations Manager, Dirk Owens, Talks About Brakes for Breasts

Posted by Dirk Owens on Oct 7, 2020 10:48:38 AM

Addison Auto participates in the Brakes for Breasts program for the second year. Brakes for Breasts is an organization that unites the hands of Independent Auto Repair Shops during the month of October. 

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Topics: Brakes, Community, Breast Cancer Awareness

Help Us Put The Brakes on Breast Cancer

Posted by Dirk Owens on Oct 2, 2020 8:55:41 AM

October is the best month to get your brakes replaced because you can help us put the Brakes on Breast Cancer. We will provide customers with FREE brake pads and the customer simply pays for the labor and any other parts that may be needed. We will then donate 10% of that total to research efforts to develop a Breast Cancer Vaccine.

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Topics: Brakes, Community

Employee Spotlight: Dan Solis, Professional Automotive Service Advisor

Posted by Dirk Owens on Sep 8, 2020 9:01:05 AM

Automotive Service Advisors are crucial to the car repair and service process. As a Service Manager and Advisor, Dan Solis, communicates your concerns and service requests to our technicians, translates technical terms and advises on the best steps to address the needs of our customers. Working hand in hand with our expert technicians, Dan helps to ensure you and your vehicle get the best care in Denver.

Addison Auto is grateful for the character and expertise Dan brings to his role.

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Topics: Service Standards, The Addison Auto Center Team

Do You Want A Vaccine That Prevents Breast And Other Cancers AND Do You Want Free Brake Pads?

Posted by Dirk Owens on Oct 1, 2019 9:36:24 AM

These seemingly unrelated questions come together in the month of October. To support
BRAKES FOR BREASTS, Addison Auto Repair and Body Shop (Addison) has teamed up with
two of our most generous vendors: WORLDPAC and Western Automotive Warehouse
Distributors (WAWD).

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Topics: Brakes, Community

Certified Subaru Collision Center: A Conversation With Jim Addison

Posted by Dirk Owens on Sep 19, 2019 3:02:49 PM

Addison Auto Repair and Body Shop are proud to announce we are one of only three Subaru Certified Collision Centers in all of Denver.

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Topics: Collision

Back To School Drive: South High School

Posted by Dirk Owens on Aug 13, 2019 12:15:22 PM

"Alone we can do so little, together we can do so much." - Helen Keller

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Topics: Back To School

Time Lapse Of A Full Frame Swap On A 2015 Chevy Suburban

Posted by Dirk Owens on Jan 29, 2019 6:30:39 AM

Watch the Addison Auto Team perform complete vehicle frame replacement on a 2015 Chevy Suburban. A vehicle's frame is critical to the entire vehicle's safety and reliability. In a uni-body vehicle, the frame or chassis is integrated into the body. Most passenger cars are uni-body. In frame on body construction, the chassis and body are separated. Most trucks and some large SUV's are frame on body.

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Topics: Frame Swap

Perfect Weather Is A More Imperfect Driving Condition Than You Might Think

Posted by Dirk Owens on May 17, 2018 7:35:58 AM

Imperfect Weather

I came to work at Addison Auto in September of 2013. One of my first real surprises was learning that auto crashes are actually worse in Summer than Winter. Before I worked at a collision repair shop I would have assumed that snow made the roads icy and cars were more prone to crash on ice. What I came to learn is that people are much more cautious on the ice and tend to drive slower. Wrecks that tend to happen at lower speeds result in small damages. Conversely, in the Summertime people drive full speed everywhere and those same accidents that might have been smaller or avoided altogether become full blow collisions.

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Topics: Collision

Snow Tires More Important than AWD/4WD In The Snow

Posted by Dirk Owens on Jan 24, 2018 2:22:14 PM

Denver just got its first real snow of 2018, but anyone driving in the mountains commuting or for recreation can expect these conditions almost any time. Conifer got 15 inches from this storm.

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Topics: Winter Driving

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